CAC Analysis

What does a customer really cost?

Enter total sales and marketing spend, new customers, and first-order economics. See CAC, payback, and whether the math works.

$125

cost per customer

1.9 orders to recover

Spend & customers

Unit economics

CAC

$125

1st order profit

$66

Payback

1.9 orders

Status

Not yet

Freedom Coach™

CAC: $125 per customer.

First-order gross profit: $66. Needs 1.9 orders to recover.

  • Not recouping on first order — retention becomes critical. Track repeat rate weekly.
  • Compute CAC by channel, not blended — one bad channel hides the winners.
  • Target LTV:CAC of 3:1 minimum. Under 3:1 and unit economics are broken.

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Frequently asked questions

What is CAC?

Customer Acquisition Cost — total sales and marketing spend divided by new customers acquired in the same period. Includes ads, tools, salaries, agency fees, everything.

What's a good CAC?

There's no universal number — only good vs your LTV. A CAC of $200 is amazing at $2,000 LTV and disastrous at $100 LTV. Target LTV:CAC ≥ 3:1.

How do I calculate CAC by channel?

Divide spend on channel A by customers attributed to channel A. Do the same for every channel. Blended CAC hides winners and losers — always segment.

Should I include salaries?

Yes — fully loaded CAC includes marketing/sales headcount, tools, and agencies. It's the number that predicts whether unit economics scale.

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